Effective Date: March 1, 2024
CareerClass is fully committed to safeguarding your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access and use:
• Our website: https://careerclass.in (the “Website”), and
• Our mobile application available on the Google Play Store and Apple App Store under the brand name “CareerClass” (the “App”).
By accessing or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by the terms of this Privacy Policy.
Furthermore, by voluntarily providing your phone number and email address during the sign-up or account creation process, you provide your explicit and informed consent to receive calls, SMS messages, emails, push notifications, WhatsApp messages, and other lawful forms of communication from CareerClass in connection with your account, our services, and promotional or informational content, in accordance with applicable laws and data protection regulations including the Digital Personal Data Protection (DPDP) Act, 2023 and GDPR, where applicable
We collect the following categories of personal data to facilitate, improve, and secure the services provided through CareerClass. This information is collected in accordance with applicable laws and your informed consent.
1. Personal Information
When you create an account or interact with our services, we collect personal details including, but not limited to:
Full name
Email address
Phone number
Date of birth (if provided)
Location details (e.g., city, state, or pin code)
Any other information voluntarily provided through forms, surveys, or communications
This information is necessary for account creation, service delivery, communication, customer support, and compliance with applicable legal requirements.
2. Payment and Financial Information
When you purchase any service or course through our platform:
We collect payment-related information such as transaction ID, payment status, payment method, and billing details.
All payment transactions are securely processed through trusted third-party payment gateways such as PhonePe.
We do not store or retain your full credit/debit card information or CVV. Such sensitive financial data is handled exclusively by the payment processor in compliance with applicable PCI-DSS standards and data protection laws.
3. Usage Data
To improve your learning experience and optimize our services, we collect data related to your interactions with our platform, including:
Courses viewed or enrolled
Time spent on course sessions
Progress tracking and completion data
Clickstream data, search queries, and other on-site behavior
Feedback and ratings submitted within the platform
This data helps us understand user preferences, personalize content, and enhance platform functionality.
4. Device and Technical Information
We may automatically collect technical data about the devices you use to access our services, including:
Device type (e.g., mobile, tablet, desktop)
Operating system and version
Browser type and version
IP address and approximate geographic location
Mobile device identifiers and app version (in the case of mobile usage)
Log files and diagnostics data
This data is essential for service optimization, troubleshooting, fraud prevention, and ensuring compatibility across devices and platforms.
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We use the personal data we collect for the following lawful and legitimate purposes, in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection (DPDP) Act, 2023:
1. To Provide and Manage Services
Your personal information is processed to:
Create, verify, and manage your user account
Authenticate your identity
Enable access to paid and free courses
Process payments, refunds, and generate invoices
Deliver educational content and learning materials
Provide customer support and technical assistance
Fulfill contractual obligations
2. To Personalize and Improve User Experience
We use data to:
Understand user preferences and behavior
Offer tailored course recommendations and content
Enhance platform usability and interface
Improve platform performance and introduce new features
Conduct testing and UX optimizations
3. To Communicate with You
Your contact details, including your phone number, email address, and in-app identifiers, may be used to:
Send essential account communications (e.g., registration confirmation, password reset, login alerts, transaction receipts)
Deliver updates related to course schedules, deadlines, and support tickets
Share promotional materials, offers, newsletters, and marketing campaigns
Request feedback through surveys and polls
Provide service-related notifications (e.g., downtime alerts or policy changes)
These communications may be sent via:
Phone calls
SMS messages
Emails
WhatsApp messages
In-app push notifications
System messages
Social media channels (where explicitly permitted)
All communications will comply with applicable consent and opt-out provisions under law.
4. To Ensure Security and Legal Compliance
We process your information to:
Detect, prevent, and investigate fraud, abuse, unauthorized access, and other illegal activities
Enforce our Terms of Use and other policies
Comply with legal obligations, including retention under applicable laws
Cooperate with law enforcement or government authorities when legally required
5. To Conduct Research, Analytics, and Reporting
We use aggregated or anonymized data (wherever possible) to:
Conduct internal audits and business analytics
Generate usage and performance reports
Evaluate marketing effectiveness and operational trends
Support product development and business strategy
6. To Enable Third-Party Services
Your information may be shared with trusted third-party service providers or partners solely for the purpose of:
Processing transactions (e.g., payment gateways)
Sending communications (e.g., email, SMS, and call platforms)
Hosting cloud infrastructure and data storage
Conducting analytics (e.g., Google Analytics, CRM)
Providing certifications or credentials (if applicable)
All third parties are contractually bound to maintain confidentiality, data security, and lawful use of your personal data.
CareerClass follows a strict policy of safeguarding your personal information and does not sell, trade, lease, or rent your data to any third party for marketing or commercial purposes without your explicit consent.
However, we may share your personal information under the following circumstances, with appropriate safeguards in place:
a. Service Providers and Third-Party Partners
We may engage trusted third-party service providers to perform specific functions necessary for delivering and improving our services. These may include:
Payment processing and billing
Data storage and hosting (cloud services)
Communication and notification systems
Analytics and performance monitoring
Customer support and CRM tools
These partners are contractually obligated to:
Use your information solely for the purpose of providing the contracted service
Maintain the confidentiality and security of your data
Adhere to applicable data protection laws
b. Legal Obligations and Regulatory Compliance
We may disclose your personal information when such disclosure is:
Required by applicable laws, regulations, legal processes, or enforceable governmental requests
Necessary to respond to court orders, legal notices, or law enforcement agencies
Essential to enforce our Terms of Use, investigate fraud, protect our legal rights, or ensure the safety of our users, staff, or the general public
c. With Your Explicit Consent
Any sharing of personal data for purposes not explicitly mentioned in this Privacy Policy will only be done after obtaining your clear and informed consent, in accordance with applicable privacy laws.
d. Business Transfers (if applicable)
In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant third party as part of that transaction. In such cases, we will ensure the continued protection of your information and notify you before your data is subject to a different privacy policy.
We employ appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, absolute security cannot be guaranteed due to inherent risks associated with internet transmission and electronic storage.
Account Information: You can review and update your account information by logging into your CareerClass account. Communication Preferences: Manage your communication preferences by opting in or out of specific email communications. Access and Deletion: Requests for access, correction, or deletion of personal information can be made by contacting us at hello@careerclass.in.
This Privacy Policy may be updated periodically to reflect changes in our practices or for legal reasons. Notice of material changes will be provided through the Website or App.
For any queries or concerns regarding this Privacy Policy, please reach out to us at hello@careerclass.in. Thank you for choosing CareerClass for your learning journey!